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Shipping

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  • Why is the shipping fee in the parcel's waybill different from what I paid for?
  • I want to follow up on my shipment
  • Where do you ship from?
  • Why do I need to pay customs duty?
  • When making my purchase it stated the total amount includes shipping costs. Why was I asked to pay additional charges to have my package delivered?
  • How will I know my country's import regulations?
  • My order was shipped via free shipping. How long will it take for my parcel to arrive?
  • Why do I need to have a prescription for glutathione?
  • How can I track a package that was returned back to the sender?
  • My order was shipped via Surface Mail. Why does it take so long for it to arrive?
  • Do I need to pay reshipping fee for parcels returned due to shipping issues?
  • Customs Holding, Taxes, Duties, Delays, & Import Issues
  • Why is my shipment tracking status unchanged?
  • How will my orders be shipped?
  • Why did my package arrive at the wrong country?
  • Why was my package opened when I received it?
  • My package is being held unless I pay for additional customs duties and taxes. Why was this charge not included in the shipping costs?
  • Why do you need to manually calculate my shipping cost?
  • Can you ship to my country?
  • How can I track my orders?
  • How many days will my orders arrive?
  • I cannot track my parcel.
  • Will I be charged at customs?
  • Why are shipping rates high?
  • Where can I find my tracking number?
  • How much is the shipping fee if I order?
  • Do you offer free shipping?
  • How can I change delivery address/ phone number/ recipient for my existing order?
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