Ordering
- How can I use the discount coupons or vouchers?
- Why is KEVLO only available online?
- Why am I not allowed to order more if I am ordering for my personal use?
- The products I received have a different packaging. Are these fake?
- How can I pay in another currency?
- How can I order?
Payment
- Understanding the "Recipient Bank Fee" on Your USD Invoice for Bank Wire Transfer
- Why does my order say 'This order’s status is "On hold"—it cannot be paid for' when I tried to pay?
- Why was my credit card declined?
- I want to change my payment method.
- I have been blacklisted by the system and cannot send my payment details
- Why was my credit/debit card payment declined by PayPal?
Shipping
- Why is the shipping fee different on the parcel's waybill?
- I want to follow up on my shipment
- Where do you ship from?
- Why do I need to pay customs duty?
- When making my purchase it stated the total amount includes shipping costs. Why was I asked to pay additional charges to have my package delivered?
- How will I know my country's import regulations?