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  2. Online Store

Online Store

Have questions on ordering, payment & shipping?

Ordering

  • How can I use the discount coupons or vouchers?
  • Why is KEVLO only available online?
  • Why am I not allowed to order more if I am ordering for my personal use?
  • The products I received have a different packaging. Are these fake?
  • I am billed in Philippine Pesos (PHP). How can I pay in another currency?
  • How can I order?
See all 18 articles

Payment

  • Why was my credit card declined?
  • I want to change my payment method.
  • I have been blacklisted by the system and cannot send my payment details
  • Why was my credit/debit card payment declined by PayPal?
  • I paid via BDO Online's Send Money service. Where can I find my reference number?
  • How to pay using your credit card if you do not have a PayPal account
See all 19 articles

Shipping

  • Why is the shipping fee in the parcel's waybill different from what I paid for?
  • I want to follow up on my shipment
  • Where do you ship from?
  • Why do I need to pay customs duty?
  • When making my purchase it stated the total amount includes shipping costs. Why was I asked to pay additional charges to have my package delivered?
  • How will I know my country's import regulations?
See all 28 articles
KEVLO Help Center