Online Store
Want to try KEVLO products? Have questions on ordering, payment & shipping?
Service Advisories
- Website service issue: Maintenance break [2019-06-05]
- Customer Service Advisory: Shipment schedule for May 2019 [2019-04-28]
- Website service issue: Maintenance Break [2019-02-23]
- Customer Service Advisory: Delays during holiday season [2018-12-15]
- Website service issue: Maintenance Break [2018-07-17]
Ordering
- I am billed in Philippine Pesos (PHP). How can I pay in another currency?
- How can I order?
- Will I receive any order confirmation after placing an order?
- Can I call The KEVLO Shop to place an order?
- Where can I see the pricelist of your products?
- How can I cancel my order?
Payment
- I have been blacklisted by the system and cannot send my payment details
- Why was my credit/debit card payment declined by PayPal?
- I paid via BDO Online's Send Money service. Where can I find my reference number?
- How to pay using your credit card if you do not have a PayPal account
- What is a Paypal eCheck?
- How to pay via Banco de Oro (BDO)
Shipping
- Why do I need to have a prescription for glutathione?
- How can I track a package that was returned back to the sender?
- My order was shipped via Surface Mail. Why does it take so long for it to arrive?
- Do I need to pay reshipping fee for parcels returned due to shipping issues?
- Customs Holding, Taxes, Duties, Delays, & Import Issues
- Why is my shipment tracking status unchanged?