Online Store
Have questions on ordering, payment & shipping?
Service Advisories
- New updates for KEVLO orders pending delivery [2020-05-11]
- Delivery lead times during COVID-19 Situation
- Delayed delivery of non-essential items during community quarantine [2020-04-08]
- Service Update regarding COVID-19 pandemic [2020-03-19]
- Website service issue: Maintenance break [2020-04-11]
- Website service issue: Maintenance break [2019-06-05]
Ordering
- How can I use the discount coupons or vouchers?
- Why is KEVLO only available online?
- Why am I not allowed to order more if I am ordering for my personal use?
- The products I received have a different packaging. Are these fake?
- I am billed in Philippine Pesos (PHP). How can I pay in another currency?
- How can I order?
Payment
- I have been blacklisted by the system and cannot send my payment details
- Why was my credit/debit card payment declined by PayPal?
- I paid via BDO Online's Send Money service. Where can I find my reference number?
- How to pay using your credit card if you do not have a PayPal account
- What is a Paypal eCheck?
- How to pay via Banco de Oro (BDO)
Shipping
- Where do you ship from?
- Why do I need to pay customs duty?
- When making my purchase it stated the price includes shipping costs. Why was I asked to pay additional charges to have my package delivered?
- How will I know my country's import regulations?
- My order was shipped via free shipping. How long will it take for my parcel to arrive?
- Why do I need to have a prescription for glutathione?