Online Store
Have questions on ordering, payment & shipping?
Ordering
- How can I use the discount coupons or vouchers?
- Why is KEVLO only available online?
- Why am I not allowed to order more if I am ordering for my personal use?
- The products I received have a different packaging. Are these fake?
- I am billed in Philippine Pesos (PHP). How can I pay in another currency?
- How can I order?
Payment
- I want to change my payment method.
- I have been blacklisted by the system and cannot send my payment details
- Why was my credit/debit card payment declined by PayPal?
- I paid via BDO Online's Send Money service. Where can I find my reference number?
- How to pay using your credit card if you do not have a PayPal account
- What is a Paypal eCheck?
Shipping
- Why is the shipping fee in the parcel's waybill different from what I paid for?
- I want to follow up on my shipment
- Where do you ship from?
- Why do I need to pay customs duty?
- When making my purchase it stated the price includes shipping costs. Why was I asked to pay additional charges to have my package delivered?
- How will I know my country's import regulations?