If you tried tracking your DHL parcel and it says "shipment information received" for a few days, it does not necessarily mean it is not moving.
What does this status mean?
"Shipment information received" means that the sender has sent a request to DHL to arrange the collection of your parcel. In other countries, it means it is still not picked up by DHL. But this is not the case in the Philippines.
In the Philippines, this status encompasses a group of actions and appears when:
- DHL's system generates your parcel's tracking number and schedules pickup.
- The DHL sending branch has picked up your parcel.
- The parcel is on its way to an export gateway on another island (either Cebu or Manila). Normally, this process takes one day via air. But in the current COVID-19 situation, this is done once a week via sea, so expect delays of up to 5 days.
- Shipment picked up
What to do if you get this status:
- Wait for new statuses. As a result of the grouped events under this status, this can sometimes be a cause of confusion and frustration, since it would appear that your shipment has stalled and is still awaiting pickup, even though it is already on its way to the outbound gateway. It is entirely normal for your tracker to show this status for a few days since it will only get updated once your package reaches the export gateway.