When making my purchase it stated the total amount includes shipping costs. Why was I asked to pay additional charges to have my package delivered?

When you order something from another country, there might be extra charges when the package arrives in your country. These charges are called customs duties and taxes.

Here's why:

• Goods coming from other countries may be taxed: When things are shipped from one country to another, the government of the receiving country may add taxes or fees to the items. This is called customs duty.

• These costs are not included in the purchase price: When you buy something online, the price you pay usually covers only the item and the shipping, but not the customs duties and taxes.

• You may need to pay before you get your package: When the package arrives in your country, the customs officials may ask you to pay the taxes and duties before they release the package to you.

• The amount you pay depends on what you bought: The type of items you purchased, how much they cost, and how heavy the package is, all affect the amount of customs duties and taxes you have to pay.

• The shipping carrier helps with the process: The company that delivered your package, like DHL, will collect the taxes and duties from you and then give that money to your country's government.

Remember, it's essential to know the rules about customs duties and taxes in your country, especially when ordering things from abroad. This way, you won't be surprised by any extra costs when your package arrives.