Sometimes, when parcels are unclaimed by the sender or refused by customs, your shipping carrier might not update its local database to reflect the return. To properly track your package, head over to the official Philippines Post Track & Trace tool at https://tracking.phlpost.gov.ph/
The tracking results of a typically returned package will look similar to these:
- The tracker displays the newest statuses on top.
- A properly returned parcel should contain 3 phases, each grouped by country: It should show that it was (1) sent to the destination country, (2) processed in the destination country, and (3) sent back to the originating country.
- Your country's customs agency starts the actual return when the tracker displays "Dispatch to Country of Destination" in Phase 2. If your tracked parcel shows otherwise, it means that the package is still being returned and has not reached back to us.
- Returned packages can take weeks or months to reach us, depending on how your country's customs agency handles the returns. For more information, contact your local Post or Customs agency.
- We have received your return parcel when the tracker says either of the following and the Location is PHILIPPINES. It is at this stage that we process refunds (if applicable).
- "Receive item at Delivery Office" (returned parcel is already available for pickup)
- "Item Delivered" (our team has already picked up your returned package)
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