Sometimes, when parcels are unclaimed by the sender or refused by customs, your shipping carrier might not update its local database to reflect the return. To properly track your package, head over to the official Philippines Post Track & Trace tool at https://tracking.phlpost.gov.ph/
The tracking results of a typical returned package will look similar to these:
- The tracker displays the newest statuses on top.
- A parcel that has been properly sent back to us should contain 3 phases, each grouped by country: It should show that it was (1) sent to the destination country, (2) processed in the destination country, and (3) sent back to the originating country.
- Your country's customs agency initiates the actual return when the tracker displays "Dispatch to country of Destination" in Phase 2. If your tracked parcel shows otherwise, it means that the package is still in the process of being returned and has not reached back to us.
- Packages set to be returned can take weeks or months, depending on the how returns are handled by your country's customs. For more information, contact your local Post or Customs agency.
- A package has been returned back to us when the tracker says "Receive item at delivery office" (returned parcel is already available for pickup) or "Item Delivered" (our team has already picked up your returned package) and the Location is PHILIPPINES. It is at this stage that refunds (if applicable) will be processed.