Do I need to pay reshipping fee for parcels returned due to shipping issues?

Depending on the return reason, you may be charged with reshipping cost if you would like us to resend your parcel.

The following return reasons require reshipping fee:

1. Unknown reason/Refused or Rejected - recipient did not settle import duties, taxes or extra fees;
2. Insufficient/ Incorrect address - recipient provided a wrong address;
3. Unclaimed - parcels were not claimed at the post office during the allotted holding time period.