Do I need to pay reshipping fee for parcels returned due to shipping issues?

Depending on the reason that your parcel was returned, we may charge you with reshipping costs if you would like us to resend your parcel.

The following return reasons require a reshipping fee:

1. Unknown reason/Refused or Rejected - recipient did not settle import duties, taxes or extra fees;
2. Insufficient/ Incorrect address - recipient provided a wrong address;
3. Unclaimed - parcels were not claimed at the post office during the allotted holding time period.