Depending on the reason that your parcel was returned, we may charge you with reshipping costs if you would like us to resend your parcel.
The following return reasons require a reshipping fee:
- Unknown reason/Refused or Rejected - recipient did not settle import duties, taxes or extra fees;
- Insufficient/ Incorrect address - recipient provided a wrong address;
- Unclaimed - parcels were not claimed at the post office during the allotted holding time period.