If you've been tracking your package but it doesn't seem to be moving, here's why:
- A parcel's tracking status gets updated each time its tracking label is scanned when it passes through a transit gateway in the shipping carrier's delivery system.
- If your package has no new tracking information for awhile, this does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label has not been scanned for a while as it moves to the next transit gateway.
- The shipment tracking status may also remain unchanged for several weeks for shipments outside the Philippines.
- Delivery time may also be extended due to factors such as weather incidents, customs or backlogs.
For packages shipped via Ground/Surface Mail
Please note that many countries do not provide an end-to-end tracking service for Ground/Surface Mail service. No additional information will be updated after departure, and although you may see some small updates internally, your tracking status will likely only get updated when the package is actually delivered.
Also, Surface Mail packages are sent to you via road, sea, or train and not by aircraft. The progress relies on availability of space on transportation and weather impacts. There is no guarantee in delivery time.
If you choose this shipping method upon checkout, your patience and trust is highly appreciated, as it would take anywhere between 8-16 weeks for your package to arrive.