If you've been tracking your package but it doesn't seem to move, here's why:
- A parcel's tracking status only gets updated each time it passes through a transit gateway where the shipping carrier's system scans the tracking label.
- If your package has no new tracking information for a while, this does not mean that your shipment is behind schedule or stopped moving; it merely means that the shipping carrier has not scanned your tracking label for a while as it moves to the next transit gateway.
- The shipment tracking status may also remain unchanged for several weeks for shipments outside the Philippines.
- Other factors may also extend the delivery time because of factors such as weather incidents, customs, or backlogs.
For packages shipped via Ground/Surface Mail
Please note that many countries do not provide an end-to-end tracking service for Ground/Surface Mail service. There will be no tracking updates after departure. Although you may see some small updates internally, your tracking status will probably only get updated when they deliver your package.
Also, Surface Mail packages are sent to you via road, sea, or train and not by aircraft. The progress relies on the availability of space on transportation and weather condition. There is no guarantee in the delivery time.
If you choose this shipping method upon checkout, we highly appreciate your patience and trust, as it would take anywhere between 8-16 weeks for your package to arrive.