If you receive a message stating that your email address/password is not recognized, please follow the steps below:
- Please clear your cache and browser history. Close and open a new browser.
- Make sure you are using the same email address and password you provided during registration.
- If you are unable to recall your password, click on “forgot your password?” link on the login page. The system will prompt you to enter your email address, and a link will be sent to you to create a new password for your account.
If you enter your password incorrectly three times, the system will lock your account for 30 minutes. You will need to close and open a new browser after 30 minutes to re-sign in. If you continue to experience problems, please SMS/Vibe us at +63.906.711.6499 with the details of the error.