If you want to have your orders shipped outside the Philippines, shipping fees may sometimes cost more than the items you are ordering. We understand that this can be a concern for some of our valued customers, and we want to take a moment to explain why this is the case.
We use DHL as our primary shipping carrier. DHL is known for its reliable and fast shipping services as well as their expertise in handling regulated products like supplements and liquid cosmetic products. We have a 99% delivery success rate with them compared to others, and we believe that this is the best option for our customers. However, this also means that the shipping fees are higher than other carrier options.
We pass on the shipping charges to our customers. This means that the shipping fees you pay are exactly what we are charged by DHL. We do not mark up the shipping fees in any way.
How to save on shipping fees
We understand that high shipping fees can be a deterrent for some customers, but we want to assure you that the skincare products we offer are worth more than what you pay for. Our products are of the highest quality and are carefully curated to provide you with the best skincare experience. Here are some options to help you save on shipping fees.
- Adjust the items in your cart or order in bulk.
Adjust the items in your cart to fit the allowed billable weight by taking out or adding in some products in the cart. Your total cart weight is available in your Cart Details.
You can also maximize the allowed weight for your package. This will help you get more products for the same shipping fee. Another option is to order in bulk. The more products you order, the lower the shipping fee per product will be.
- Ask a friend to carry them for you.
If you have relatives or friends visiting the Philippines, ask if you can use their Philippine address, as the shipping fee to any point in the Philippines is drastically cheaper, and they can just bring the items to you when they return.
- Use Ex-Works option.
With Ex-Works (EXW), you will need to find your own shipping courier who can ship your items from the Philippines to your country. We will then ship the items to your desired shipping courier's warehouse in the Philippines.
This means that you can take advantage of the lower shipping rates offered by local couriers in the Philippines. However, it's important to note that with EXW, you assume all risks and costs associated with the transportation of the goods, including any customs or import fees that may be incurred.
If you have any questions or concerns, please do not hesitate to reach out to us. We are always here to help.