To see if your order has been shipped or not:
Use the Order Tracker. This provides the latest status of your order—whether they are put on hold, awaiting payment, processing, shipped, or cancelled.
You will need your Order # (e.g. TKS-00000-SZ) and your email address for this work.
If your order has been shipped:
You need to know your tracking number. Your tracking number is different from your Order # and is sent to you via email (for international shipments) or SMS (for Philippine destinations) once your item is shipped.
See article: Where can I find my tracking number?
You can track the latest status of your parcel by using any of the following tools below. If the links below still do not work, please send us a message.
- Package Track & Trace. Once your package has been shipped, use this to monitor the location or status of your package. It provides the latest status of the packages we have shipped your way. You will need your tracking number (e.g. EE123456789PH)
- Trackingmore. If the website is under maintenance or if you cannot access the Package Track & Trace tool, you may use link.