When a package is sent from outside your country, it is inspected by the sending/receiving country's customs authority team for prohibited or restricted goods. On some occasions, this may include opening up a sealed package to ensure that the contents match the labeling. These customs inspectors have the right to open packages and inspect the contents without permission from either the sender or the receiver.
Articles in this section
- How can I track a package that was returned back to the sender?
- My order was shipped via Surface Mail. Why does it take so long for it to arrive?
- Do I need to pay reshipping fee for parcels returned due to shipping issues?
- Customs Holding, Taxes, Duties, Delays, & Import Issues
- I've been tracking my package, but it doesn't seem to be moving. Why?
- How will my orders be shipped?
- Why did my package arrive at the wrong country?
- Why was my package opened?
- My package is being held unless I pay for additional customs duties and taxes. Why was this charge not included in the shipping costs?
- Why do you need to manually calculate my shipping cost?